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DB 744 Organisational Change

27 Oct

Diploma in Business
DB 744 Organisational Change
Term 4, 2017
Level 7 Credits 20
Assessment #1 Individual Research Assignment Weighting 120 marks (60 %)
Due date Task 1 (Individual Research Report):
Week 5
Task 2 (Individual oral presentation):
Week 6
I declare that:

I have read the regulations on Assessment misconduct and understand what plagiarism is.

I am aware of the penalties for plagiarism as laid down by CIB/ NIE.

This is an original assessment and is entirely my own work.

Where I have made use of the ideas of other writers, I have acknowledged the sources using APA reference
style (6th Edition)

This assessment has been prepared exclusively for this course and has not been or will not be
submitted as assessed work in any other course. % of similarities in the Turnitin Report of this
assessment should be below 25%.

Student Name Student ID
Student Signature Date
Assessor Name Total Marks / 120 marks
Assessor Signature % Weighting / 60 %
1 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

DB 744 Organisational Change Assessment 1 (Individual Research
Assignment) (60%) Term 4, 2017
Learning Outcomes Assessed

Learning Outcomes (LOs) Assessment
weighting (%)
Learning Outcome 1
Students will analyse and critique ‘social process’ perspectives on change management.
15%
Learning Outcome 2
Students will discuss and evaluate alternative models of Change Management,
including participatory methods.
15%
Learning Outcome 4
Students will develop, articulate and justify alternative change strategies.
15%
Learning Outcome 5
Students will investigate, evaluate and use appropriate library, Internet and other
sources of information and concepts relating to organisational change.
15%

The research outcomes of this assessment will be presented in Tasks 1 and 2, below:

Weighting (%)
allocated
Marks allocated
Task 1:
Individual Research Report due in Week 5
40% 80 marks
Task 2:
Individual oral presentation due in Week 6
20% 40 marks

2 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Sections Learning Outcomes Marks Allocated Marks Awarded
Task 1 (Individual Research Report-40%. 80 marks) due in Week 5
1 Report Cover Page 1
2 Executive Summary 1, 2, 4, 5 3
3 Table of Contents 1
4 Introduction 1, 2, 4, 5 12
5 Research Findings and Discussion 1, 2, 4, 5 45
6 Conclusions 1, 2, 4, 5 3
7 Recommendations 1, 2, 4, 5 9
8 Writing, format, and APA
referencing
1, 2, 4, 5 7
Total: 80 /80 marks

3 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Task 2 (Individual oral presentation-20%. 40 marks) due in Week 6
Sections Learning Outcomes Marks Allocated Marks Awarded
1 Introduction:
Personal introduction
Purpose of this presentation
Overview of the key points
covered in this presentation
Reference terms
1, 2, 4, 5 3
2 Body language:
Eye contact
Hand gestures
2
3 Voice projection and delivery:
• Pronunciation
• Tone and pitch
• Volume
• Pace and pause
2
4 Appearance and rapport with
audience
2
5 Organisation and focus 1, 2, 4, 5 4
6 Company background 1, 2, 4, 5 4
7 Research findings and discussion
(quality of the content and analysis)
1, 2, 4, 5 8
8 Conclusions 1, 2, 4, 5 3
9 Recommendations 1, 2, 4, 5 5
10 Visual aids (power point slides) and
referencing (in-text citation and
reference list)
1, 2, 4, 5 3
11 Questions and answers 1, 2, 4, 5 2
12 Timing (15 minutes +/- 1 minute)
excluding Q&A
2
Total: 40 /40 marks

Note: Please refer to the rubric attached at the end of this document for detailed assessment criteria.
4 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Instructions for Assessment 1
Task 1 (Individual Research Report-45%. 100 marks) due in Week 5
Please follow the instructions, below, to prepare and submit your Assessment 1 (Task 1- Individual
Research Report) due in Week 5.
1. You are required to investigate and evaluate the change management practices in an existing
organisation (private or public sectors) in New Zealand or Australia. Based on your research on the
organisational change (e.g., structural, people or technological change) that took place in your selected
organisation in the last 24 months, you are required to answer the following question in your report:
To what extent is XXX (your selected company name in New Zealand/Australia)
effective in managing organisational change to sustain its business?
Based on your research findings (LO 5), write an Individual Research Report of 4000- 4,500 words to
answer the research question. Your report will include:
The “social process” perspectives (LO 1)
Alternative models of change management (LO
2) Alternative change strategies (LO 4)
2. You are required to select an organisation from the following list and obtain the approval of your
course lecturer for study
by Week 2:

1. Microsoft, New Zealand or Australia https://www.microsoft.com/en-nz
2. Citibank, Australia https://www.citibank.com.au/portal/citiau-home.htm
3. Auckland Transport, New Zealand https://at.govt.nz/
4. Chevron Oil Company, New Zealand https://www.chevron.com/worldwide/new-zealand
5. Hansells Food Group Ltd., New Zealand http://www.hansells.com/about-us/our-company/
6. Gloria Jeans Coffees, New Zealand http://www.gloriajeanscoffees.com/nz/Home.aspx
7. Nike, New Zealand http://www.nike.com/nz/en_gb/
8. ANZ http://www.anz.co.nz/personal/
9. ASB https://www.asb.co.nz/
10. Air New Zealand https://www.airnewzealand.co.nz/
11. The Warehouse Group, New Zealand http://www.thewarehousegroup.co.nz/
12. Vodafone, New Zealand or Australia http://www.vodafone.co.nz/
13. Spark, New Zealand https://www.spark.co.nz/
14. Starbucks, New Zealand or Australia http://www.starbucks.co.nz/
15. Sanford Limited, New Zealand http://www.sanford.co.nz/
16. Panuitanga Okawa (education), New Zealand https://www.twoa.ac.nz/Te-Whare
17. 2 degrees, New Zealand https://www.2degreesmobile.co.nz/
18. McDonalds, New Zealand or Australia https://mcdonalds.co.nz/sitemap
19. Nestle, Australia http://www.nestle.com.au/
20. IAG, New Zealand http://www.iag.co.nz/Pages/default.aspx

 

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Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

 

21. Flight Centre, New Zealand http://www.flightcentre.co.nz/sitemap
22. KFC, New Zealand or Australia http://www.kfc.co.nz/sitemap/
23. Kmart, New Zealand https://www.kmart.co.nz/about-kmart
24. Z energy, New Zealand https://z.co.nz/
25. Countdown, New Zealand https://www.countdown.co.nz/about-us/our-company
26. New World Supermarket, New Zealand http://www.newworld.co.nz/about-us/
27. Pak’nSave, New Zealand http://www.paknsave.co.nz/paknsave/about-paknsave/
28. Fletcher Construction, New Zealand http://www.fletcherconstruction.co.nz/about-us
29. New Zealand Post https://www.nzpost.co.nz/about-us
30. Coca-Cola Amatil, Australia https://www.ccamatil.com/
31. Burger King, New Zealand or Australia http://www.burgerking.co.nz/about-bk
32. Auckland Transport https://at.govt.nz/about-us/about-this-site/
33. Spotless, New Zealand http://www.spotless.com/about-us/our-values
34. Any other organisation that is approved by your lecturer

3. This individual research assignment consists of 3 main stages: Data collection, data analysis, and
report writing.
Data collection (weeks 1-3)
Upon obtaining the approval from your lecturer the organisation in New Zealand or Australia for
your study, you should collect
secondary data relevant to this project.
Given limited time to conduct this research, you are advised to choose an organisation that has
assessable secondary sources (e.g., company reports) for study. However, if
primary data are
needed to supplement your secondary data (e.g., if you are working in your selected organisation
and it is a small organisation that has insufficient secondary data), you are required to obtain the
approval and
Interview Request Letter and Research Concern Form (see Appendix A, below)
from your lecturer to conduct an interview with a senior manager in your selected organisation.
In this case:
o You will need to present your Interview Request Letter to your interviewee(s) and let
him/her sign the
Research Concern Form prior to conducting the interview and attach the
letter and signed form as Appendix A in your report. This Research Concern Form will clearly
show the contact details of the senior manager you have interviewed.
o This analysis will involve compiling an Interview Question Template to use in your company
of choice to assist you in the strategic analysis of the organisation. Refer to
Interview
Template
provided by your lecturer for more details. It is very important to take note/record
the interview (if possible) for your analysis.
o Your lecturer will supervise your primary data collection and analysis closely.
Data Analysis (weeks 1-4)
Students are expected to use the tools and techniques taught on the course as well as such
readings that will showcase their knowledge and familiarity with the academic literature and
course materials.
Based on the data collected from the following sources, your analysis of the company’s business
operations and change management practices relevant to the requirements stated in this
assessment:
o relevant change management models, tools, techniques, and strategies
o the findings from secondary
resources: Company website
6 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan
Annual reports
Academic literature written on the specific industry sector of your company of choice /
business entity.
In-house publications from the organisation e.g. newsletters, policies etc.
o the findings and responses from your interviews (if any)
Based on the analysis of the strategic perspectives of your selected company, you are required to
recommend improvements to enhance the change management practices in your selected
organisation for long term.
Report writing (weeks 1-5)
This research report must be written as a paper, in the depth and style of a Change Agent aimed
at the General Manager or Chief Executive Officer as the target audience.
It must contain an
Executive Summary that outlines the structure of the research and the
outcome/results of the research. This Executive Summary is excluded from the word count of this
assessment.
Students are expected to use the theories/ models, tools and techniques as well as such readings
that will showcase their knowledge and familiarity with the academic literature and course
materials.
It is understood that there will always be gaps or insufficiency in the amount of information made
available to you in your research. Hence, an awareness of this research limitation would help you
in analysing the data collected more critically.
Students are expected to make intelligent assumptions and theories to supplement the
information they have to formulate for the research report.
The research report must be original i.e. your own work. Your own views, opinions and ideas are
aspects of critical thinking, and these can be supported with relevant academic literature sources.
Ensure that any academic sources (websites included) that you used in your report are correctly
referenced using the
APA reference style (6th Edition) for in-text citation and reference list.
Failure to reference sources indicates that you have plagiarised the work as your own, and this
will result in a fail mark for this assessment. If you are ever unsure – then reference it.
Please complete the details on the cover page and ensure that attach this whole set of
Assessment document to the front of your research report
.
Research reports must be submitted via Turnitin along with the hard copy to your lecturer by
week 5. Late submission policy applies.
4. The assessment
must be your own work. If copying (plagiarism) is identified from other student(s) or
sources, you will receive
zero marks.
5.
Submission
A soft copy of the Assessment 1 (Task 1) must be submitted on Turnitin on MyNtec by Week 5 and a
hard copy must be handed/submitted to the lecturer by Week 6
, please save your file as: ID
Number/FULL NAME/DB744/Assessment 1 Task 1.
6. Format
Your work should be word-processed using the Report Format shown in this document, below:
with the main text in font size 12, Times New Roman/Arial/Calibri (choose 1)
left aligned and 1.15 paragraph spacing
on A4 size paper
portrait format (left margin minimum 3cm, right margin minimum 2cm).
7 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Appendix A: Sample Interview Request Letter and Research Concern Form
Ms Katie Kuiper
General Manager
ABC Company
333 XYZ Street
Auckland
10 May 2017
Re: Research Assignment – DB 744 Organisational Change
Dear Ms Kuiper,
My name is XXXXX and I am a business lecturer at Aspire2 International based on Hobson Street – Auckland CBD.
(
http://www.aspire2international.ac.nz)
I am currently teaching a Level 7 course (DB 744 Organisational Change), and one of the assessments involves
having the students research an organisation in the areas of Organisational Change. The research is in the form of a
short 30 minute interview to be conducted by the following student. This can be conducted by phone, in person, or
by email.

Student’s Full Name Student I/D Phone
XXXXXX XXXXXXX XXXXXXX

This information is then incorporated into the assessment report and submitted to me for marking on the 20 May
2017. Some of the areas covered in the interview are as follows:
The “social process” perspectives of managing change in your organisation
Alternative models of change management used in your organisation
Alternative change strategies used in your organisation
This research is a confidential process and the information sourced from the interview process will not be
distributed or conveyed to any other party. It is used purely for the assessment (research assignment). If you
agreed to participate in this research, please complete the research concern form attached at the end of this letter.
I hope you are able to help on this occasion and I have left my contact details below. If you wish to ask any
questions for clarification – please feel free to contact me by email.
Many thanks for your kind assistance.
Yours faithfully,
—————-
(Your lecturer’s full name)
Business Lecturer
Email: XXXXXXX
Mobile: XXXXXXXX
8 DB 744 Organisational Change Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan – Term 4, 2017
Consent Form for Research Project
I have understood the description of the above-named project, supervised by XXXXX.
On this basis, I agree to participate as a subject in the project, and I consent to publication of the results
of the project with the understanding that anonymity will be preserved.
I understand also that I may at any time withdraw from the project, including withdrawal of
any information I have provided before 10 May 2017.
To be completed by the interviewee:
Name (Surname, First name): ________________________________________________
Company Name: ____________________________________________________________
Company Address:__________________________________________________________
Position:______________________________Business Phone: _______________________
Participant’s signature:________________________Date:___________________________
9 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan
Your report should be compiled in the order shown below:

Learning
Outcomes
Marks
Allocated
Marks
Awarded
Sections
Task 1 (Individual Research Report-45%. 100 marks) due in Week 5
1 Report Cover Page
should include:
Student’s Name & ID (½ mark)
Title of Assignment (½ mark)
Submission Date and Lecturer’s Name (½ mark)
Word Count (½ mark)
1 mark
2 Executive Summary
should summarise the key points of:
Research objectives (½ mark)
Data collection and analysis methods (½ mark)
Findings/analysis (1 mark)
Conclusions (½ mark)
Recommendations (½ mark)
1, 2, 4, 5 3 marks
3 Table of Contents
should list the sections in the report with the related pages
1 mark
4 1. Introduction
1.1 Company background:
History of the organisation (1 mark)
Structure and people of the organisation (1 mark)
Products and/or services of the organisation (1 mark)
Vision and goals of the organisation (1 mark)
PESTLE analysis of the organisation (5 marks)
1.2 Research objectives (
TWO). (1 mark x 2=2 marks)
1.3 Data collection and analysis methods (1 mark)
1, 2, 4, 5 12 marks

10 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan
5 2 Research Findings and Discussions
2.1 Social process perspectives of managing change (15 marks)
1 15 marks
Analyse and critique ‘social process’ perspectives on change management by evaluating TWO of
following aspects of managing change
used in your selected organisation. Justify your answer with
at least TWO specific examples for each perspective.
1. The biological perspective
2. The rational perspective
3. The institutional perspective
4. The resource perspective
5. The contingency perspective
6. The psychological perspective
7. The political perspective
8. The cultural perspective
9. The system perspective
10. The postmodern perspective
Marking guide Description
0-4 mark (poor) Research selected is not relevant to the argument or is vague and incomplete – components are missing or
inaccurate or unclear. Theory is not relevant or only relevant for some aspects; theory is not clearly
articulated and/or has incorrect or incomplete components. Relationship between theory and research is
unclear or inaccurate, major errors in the logic are present.
Information is inaccurate and/or significant information is missing.
Covered less than 3 key points. Little relevant information was provided.
Are not evidenced with facts including specific examples, and quality sources.
No evident of proper grouping of key points using sub- headings.
5-8 marks (average) Research is relevant to the argument and is mostly accurate and complete – there are some unclear
components or some minor errors in the method, results or implications. Theory is somewhat relevant and
generally described, some components may not be present or are unclear. Connection to theory is mostly
clear and complete, or has some minor errors.
Information is accurate and covers the major issues surrounding the topic.
Covered at least 3 key points. All major sections of the pertinent content are included, but not covered in
as much depth, or as explicit, as required.
Are evidenced with little facts (including ONE specific example per perspective) and quality sources.
Some evident of proper grouping of key points using sub-headings.
11 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan
9 -12 marks (good) Research is relevant to the argument and is mostly accurate and complete – there are some unclear
components or some minor errors in the method, results or implications. Theory is relevant and accurately
described, some components may not be present or are unclear. Connection to theory is mostly clear and
complete, or has some minor errors.
Information is accurate and relevant. Details and examples are used.
Covered at least 4 key points. They are clearly and extensively discussed in terms of scope and depth.
Are evidenced with some facts (including TWO specific examples per perspective) and quality sources.
Key points covered are grouped properly using sub-headings.
13-15 marks Research selected is highly relevant to the argument, is presented accurately and completely – the
(excellent) method, results, and implications are all presented accurately. Theory is relevant, accurately described and all relevant components are included. Relationship between research and theory is clearly articulated and
accurate.
Information is accurate and relevant.
Details and examples are carefully chosen to make the exhibition more meaningful.
Excellent scope and depth of coverage of at least 5 key points with clearly, extensive, and concise
discussion.
Are well-evidenced with facts (including TWO or more specific examples per perspective) and quality
sources.
Key points covered are grouped properly using excellent sub-headings.

2.2 Change Management Models (15 marks)
2 15 marks
Discuss and evaluate TWO models of Change Management, including participatory methods
in terms of how each model can be applied in your selected organisation:
1. Kurt Lewin’s Change Model
2. John Kotter’s Change Model
3. Organisational Development
4. Or other change management model(s) used in your selected organisation
Justify your answer with at least TWO specific examples per model.
Determine if your selected models, above, are hard or soft approaches in managing change? Why?
12 DB 744 OrganiQuestion Pape sational Chr and Mark
ange – Term 4, 2017 ing Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Marking guide Description
0-4 mark (poor) Research selected is not relevant to the argument or is vague and incomplete – components are missing or
inaccurate or unclear. Theory is not relevant or only relevant for some aspects; theory is not clearly articulated
and/or has incorrect or incomplete components. Relationship between theory and research is unclear or
inaccurate, major errors in the logic are present.
Information is inaccurate and/or significant information is missing.

Covered less than 3 key points. Little relevant information was provided.
Are not evidenced with facts including specific examples, and quality sources.
No evident of proper grouping of key points using sub- headings.
5-8 marks Research is relevant to the argument and is mostly accurate and complete – there are some unclear components
(average) or some minor errors in the method, results or implications. Theory is somewhat relevant and generally described, some components may not be present or are unclear. Connection to theory is mostly clear and complete, or has
some minor errors.
Information is accurate and covers the major issues surrounding the topic.
Covered at least 3 key points. All major sections of the pertinent content are included, but not covered in as much
depth, or as explicit, as required.
Are evidenced with little facts (including ONE specific example per model) and quality sources.
Some evident of proper grouping of key points using sub-headings.
9 -12 marks Research is relevant to the argument and is mostly accurate and complete – there are some unclear components
(good) or some minor errors in the method, results or implications. Theory is relevant and accurately described, some components may not be present or are unclear. Connection to theory is mostly clear and complete, or has some
minor errors.
Information is accurate and relevant. Details and examples are used.
Covered at least 4 key points. They are clearly and extensively discussed in terms of scope and depth.
Are evidenced with some facts (including TWO specific examples per model) and quality sources.
Key points covered are grouped properly using sub-headings.
13-15 marks Research selected is highly relevant to the argument, is presented accurately and completely – the method,
(excellent) results, and implications are all presented accurately. Theory is relevant, accurately described and all relevant components are included. Relationship between research and theory is clearly articulated and accurate.
Information is accurate and relevant.
Details and examples are carefully chosen to make the exhibition more meaningful.
Excellent scope and depth of coverage of at least 5 key points with clearly, extensive, and concise discussion.
Are well-evidenced with facts (including TWO or more specific examples per model) and quality sources.
Key points covered are grouped properly using excellent sub-headings.
2.3 Alternative change strategies (15 marks) 4 15 marks
Develop, articulate and justify alternative change strategies by evaluating TWO of the following
change management tools in your selected organisation. Justify your answer with at least TWO
specific examples per tool.
1. Balanced Scorecard by Kaplan and Norton
2. Learning organisation
3. Total Quality Management (TQM)
4. High-performance work organisation
5. Or other change management tool(s) used in your selected organisation
13 DB 744 Organisational Change Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan – Term 4, 2017
Marking guide Description
0-4 mark (poor) Research selected is not relevant to the argument or is vague and incomplete – components are missing or
inaccurate or unclear. Theory is not relevant or only relevant for some aspects; theory is not clearly
articulated and/or has incorrect or incomplete components. Relationship between theory and research is
unclear or inaccurate, major errors in the logic are present.
Information is inaccurate and/or significant information is missing.
Covered less than 3 key points. Little relevant information was provided.
Are not evidenced with facts including specific examples and quality sources.
No evident of proper grouping of key points using sub- headings.
5-8 marks (average) Research is relevant to the argument and is mostly accurate and complete – there are some unclear
components or some minor errors in the method, results or implications. Theory is somewhat relevant and
generally described, some components may not be present or are unclear. Connection to theory is mostly
clear and complete, or has some minor errors.
Information is accurate and covers the major issues surrounding the topic.
Covered at least 3 key points. All major sections of the pertinent content are included, but not covered in as
much depth, or as explicit, as required.
Are evidenced with little facts (including ONE specific example per tool) and quality sources.
Some evident of proper grouping of key points using sub-headings.
9 -12 marks (good) Research is relevant to the argument and is mostly accurate and complete – there are some unclear
components or some minor errors in the method, results or implications. Theory is relevant and accurately
described, some components may not be present or are unclear. Connection to theory is mostly clear and
complete, or has some minor errors.
Information is accurate and relevant. Details and examples are used.
Covered at least 4 key points. They are clearly and extensively discussed in terms of scope and depth.
Are evidenced with some facts (including TWO specific examples per tool) and quality sources.
Key points covered are grouped properly using sub-headings.
13-15 marks Research selected is highly relevant to the argument, is presented accurately and completely – the
(excellent) method, results, and implications are all presented accurately. Theory is relevant, accurately described and all relevant components are included. Relationship between research and theory is clearly articulated and
accurate.
Information is accurate and relevant.
Details and examples are carefully chosen to make the exhibition more meaningful.
Excellent scope and depth of coverage of at least 5 key points with clearly, extensive, and concise
discussion.
Are well-evidenced with facts (including TWO or more specific examples per tool) and quality sources.
Key points covered are grouped properly using excellent sub-headings.
14 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

6 3. Conclusions
Provides a summary of the key findings from the study (3 marks) 1, 2, 4, 5 3 marks

Marking guide Description
0-1 ma rk (poor) Conclusion may not be clear and the connections to the research are incorrect or unclear or just a repetition
of the findings without explanation.
Underlying logic has major flaws; connection to position is not clear.
2 mark s (average) Conclusion is stated in general and it shows some connections to research and position. However, some aspects
may not be connected or minor errors in logic are present.
The report provides concluding remarks that show an analysis and synthesis of ideas occurred.
Some of the conclusions, however, were not supported in the body of the report.
The conclusion answered the essential question with little evidences examined in the findings.
3 mark s (good) Conclusion is clearly stated and connections to the research and position are clear and relevant. The
underlying logic is explicit.
The conclusion answered the essential question with valid and convincing evidences examined in the findings.
7 4
I
S
. Reco
dentifi
MART
mmendations
es, with justification, practical recommendations that are relevant to the research findings using
1, 2,
objectives concept (9 marks)
ng guide Description
rk (poor) No or little recommendations were provided.
No evidence of using SMART objectives or conclusions to make practical recommendations.
rks (average) Recommendations provided are somewhat clear, specific action statements with little use of SMART objectives
based on the conclusions.
Recommendations made are not quite practical and relevant to the stakeholders.
rks (good) Recommendations provided are somewhat clear, specific action statements with some use of SMART
objectives based on the conclusions.
Recommendations made are somewhat practical and relevant to the stakeholders.
rks (excellent) Recommendations provided are clear, specific action statements using SMART objectives based on the
conclusions.
Recommendations made are very practical and relevant to the stakeholders.
4, 5 9 mark s
Marki
0-2 ma
3-5 ma
6-7 ma
8-9 ma
9
g
c
w
riting
APA R
ramm
expr
orrect
ord co
, format, and APA referencing
eferencing: in-text citation (marks) and reference list (1½ marks)

ar, spelling, punctuation, clear, attractive, easy to read, paragraph spacing, professional,
ession (conciseness, clarity and using own words) (2 marks)
layout and formatting including appendixes (if any)
(1 mark)
unt (4000-4500 words) (1 mark)
7 mark s
Total : 80 mar ks /80 m arks
15 DQ B 744 Ouestion
rganisational Change – Term 4, 2017 Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

DB 744 Assessment 1
Task 2 (Individual Oral Presentation of the Research Report- 20%.
40 marks) due in Week 6
After completing your research report (Task 1), above, prepare to present your research findings
orally using the following guidelines.
1. Each individual presentation should:
Be 15 minutes (plus or minus 1 minute).
Be supported by PowerPoint slides, covering the following content:
Slide #1: The main research question, course code and title, student’s name and I/D, lecturer’s
name
Slide #2: Overview of the presentation including data collection and analysis methods
Slide #3-4: Company background
Slides #5-7: Research findings and discussion on the following aspects in your Task 1
(report):
2.1 social perspectives of managing change (LO 1)
Slides #8-10: Research findings and discussion on the following aspects in your Task 1 (report):
2.2 Alternative change management models (LO 2)
Slides #11-13: Research findings and discussion on the following aspects in your Task 1 (report):
2.3 Alternative change management strategies (LO 3)
Slide #14: Conclusions
Slide # 15: Recommendations
Slide #16+: Reference List
At the end of the presentation, please be ready to answer any questions raised by the
audience including your lecturer to demonstrate your understanding of the topic.
2. Read Task 2 marking guide, below, in order to understand the expectation.
3. Rehearse prior to the presentation and dress professionally for the presentation.
4. Any student who fails to deliver / present on the scheduled date/ time with valid reason(s) and prior
approval by the lecturer will receive a ZERO mark.
5. Submit your PPT slides to Turnitin prior to the presentation in Week 6. Submit a hard copy along with
the Turnitin Report (less than 25%) to your lecturer on the day of the presentation.
6. TWO assessors, including your lecturer, will co-evaluate the presentation using the following
assessment rubric.
16 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

DB 744 Assessment 1 – Task 2 (Individual Oral Presentation – 20%. 40 marks) due in Week 6 – Rubric (LO 1, 2, 4, 5)
0-1 point (Poor) 1 ½ points (Average) 2 points (Good) 3 points (Excellent) Points awarded and comments
1. Introduction:
• Personal introduction
Purpose of this
presentation
• Overview of the key
points covered in this
• Reference terms
Presenter did not cover:
Personal introduction
Purpose of this presentation
Overview of the key points
covered in this
Reference terms
Presenter partially covered the
following items:
Personal introduction
Purpose of this presentation
Overview of the key points
covered in this
Reference terms
Presenter clearly covered:
Personal introduction
Purpose of this presentation
Overview of the key points
covered in this
Reference terms
Presenter powerfully covered:
• Personal introduction
• Purpose of this presentation
• Overview of the key points
covered in this
Reference terms
/ 3 marks
0-½ point (Poor) 1 point (Average) 1 ½ points (Good) 2 points (Excellent) Points awarded and comments
2. Body language:
Eye contact
Hand gestures
Presenter makes little eye contact
and hand gestures.
Presenter makes some eye
contact with audience and uses
some hand gestures.
Presenter makes eye contacts
with audience and uses some
hand gestures frequently.
Presenter maintains eye contacts
with audience and uses hand
gestures appropriately.
/ 2 marks
3. Voice projection and
delivery:
Difficult to hear and understand.
Appears to be reading the
presentation.
Overall voice projection is not
attractive in terms of tone,
volume, pace, pitch and pauses.
Can be heard but appeared to
memorise words in his/her
delivery.
Overall voice projection is average
in terms of tone, volume, pace,
pitch and pauses.
Presenter speaks clearly and loud
enough to be heard and use own
words in his/her delivery. Overall
voice projection is good in terms
of tone, volume, pace, pitch and
pauses.
Presenter speaks clearly, naturally,
and loud to be heard with
excellent pace.
Overall voice projection is
excellent in terms of tone,
volume, pace, pitch and pauses.
/ 2 marks
Pronunciation
Tone and pitch
Volume
Pace and pause
4. Appearance and rapport
with audience
Presenter appearance and/or
gestures distracted from the
presentation.
Presenter is appropriated dressed
and has good posture.
Presenter appears to be confident,
is appropriate dressed, has good
posture, and is somewhat
engaging.
Presenter appears to be confident
and at ease, is enthusiastic, is
appropriately dressed, has good
posture, and engage audience.
/ 2 marks
0-1 point (Poor) 2 points (Average) 3 points (Good) 4 points (Excellent) Points awarded and comments
5. Organisation and focus Exhibition has no logical sequence
and the focus is unclear. No
signpost were used to connect
ideas.
Exhibition has a clear introduction
and conclusion. Insufficient
signposts were used to connect
ideas.
Exhibition is presented logically
and has a clear focus. Some
signposts were used to connect
ideas and overall transition is
somewhat smooth.
Exhibition is focused, logical and
ideas are presented in well
organised sequence. Appropriate
use of signposts connect ideas and
overall transition is excellent.
/ 4 marks
6. Company background Information is inaccurate and/or
significant information is missing.
Information is accurate and covers
the major issues surrounding the
topic.
Information is accurate and
relevant. Details and examples are
used.
Information is accurate and
relevant. Details and examples are
carefully chosen to make the
exhibition more meaningful.
/ 4 marks
0-2 point (Poor) 3-4 points (Average) 5-6 points (Good) 7-8 points (Excellent) Points awarded and comments
7. Research findings
(quality of the content
and analysis)
Information is inaccurate and/or
significant information is missing.
Information is accurate and covers
the major issues surrounding the
topic.
Information is accurate and
relevant. Details and examples are
used.
Information is accurate and
relevant. Details and examples are
carefully chosen to make the
exhibition more meaningful.
/ 8 marks
17 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Assessor Name: Student Name: Student ID:
Total marks
/40 marks covert to 20% = / 20%

0-½ point (Poor) 1 points (Average) 2 points (Good) 3 points (Excellent) Points awarded and comments
8. Conclusions • Conclusion may not be clear
and the connections to the
research are incorrect or
unclear or just a repetition of
the findings without
explanation.
• Underlying logic has major
flaws; connection to position is
not clear.
Presenter answered the
essential question with some
evidences.
• Conclusion is stated in general
and it shows some
connections to research and
position. However, some
aspects may not be connected
or minor errors in logic are
present.
• provides concluding remarks
that show an analysis and
synthesis of ideas occurred.
• Some of the conclusions,
however, were not supported
in the body of the report.
• The conclusion answered the
essential question with little
evidences examined in the
findings.
Presenter answered the
essential question with valid
evidences.
Some of the conclusion are
clearly stated and
connections to the research
and position are somewhat
clear and relevant.
Some of the underlying
logic are explicit.
The conclusion answered the
essential question with some
valid and convincing
evidences examined in the
findings
Presenter answered the
essential question with valid
and excellent evidences.
Conclusion is clearly stated
and connections to the
research and position are
clear and relevant.
The underlying logic is
explicit.
The conclusion answered the
essential question with valid
and convincing evidences
examined in the findings
.
/ 3 marks
0-1 point (Poor) 2 – 3 points (Average) 4 points (Good) 5 points (Excellent) Points awarded and comments
9. Recommendat ions No or little recommendations
were provided.
No evidence of using SMART
objectives or conclusions to
make practical
recommendations.
• Recommendations provided
are somewhat clear, specific
action statements with little
use of SMART objectives
based on the conclusions.
• Recommendations made are
not quite practical and
relevant to the stakeholders.
• Recommendations provided
are somewhat clear, specific
action statements with some
use of SMART objectives
based on the conclusions.
• Recommendations made are
somewhat practical and
relevant to the stakeholders.
• Recommendations provided
are clear, specific action
statements using SMART
objectives based on the
conclusions.
• Recommendations made are
very practical and relevant to
the stakeholders.
/ 5 marks
0-1 point (Poor) 1 ½ points (Average) 2 points (Good) 3 points (Excellent) Points awarded and comments
10. Visual aids (PowerPoint
slides) and referencing
(in-text citation and
reference list)
Visuals are sloppily executed
and/or contain information not
relevant or meaningful to the
topic. No in-text citations and end
referencing.
Visuals can be seen clearly and
convey relevant and accurate
information about the topic. Some
Some in-text citations and end
referencing but not accurately
done..
Visuals are competently executed,
used to complement the
information, and make the
exhibition more interesting. Good
In-text citations and end
referencing are partially accurate.
Visuals are skilfully executed,
effectively incorporated into the
exhibition, and are used to make
the exhibition more meaningful.
Excellent in-text citations and end
referencing done accurately.
/ 3 marks
0-½ point (Poor) 1 point (Average) 1 ½ points (Good) 2 points (Excellent) Points awarded and comments
11. Questions & answers Presenter is unable to answer the
questions.
Presenter recognised the thrust of
the questions and attempts to
answer them.
Presenter recognised the thrust of
the questions and answers them
clearly.
Presenter recognised the thrust of
the questions and answers them
thoroughly with evidence.
/ 2 marks
12. Timing (15 minutes +/- 1 Prepared presentation is less than
10 minutes or more than 20
minutes
Prepared presentation is between
10-11 minutes or between 19-20
minutes
Prepared presentation is between
12-14 minutes or between 17-18
minutes
Prepared presentation is between
15-16 minutes
/ 2 marks
minute) excluding Q&A

 

18 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

 

 
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DB 744 Organisational Change

27 Oct

Diploma in Business
DB 744 Organisational Change
Term 4, 2017
Level 7 Credits 20
Assessment #1 Individual Research Assignment Weighting 120 marks (60 %)
Due date Task 1 (Individual Research Report):
Week 5
Task 2 (Individual oral presentation):
Week 6
I declare that:

I have read the regulations on Assessment misconduct and understand what plagiarism is.

I am aware of the penalties for plagiarism as laid down by CIB/ NIE.

This is an original assessment and is entirely my own work.

Where I have made use of the ideas of other writers, I have acknowledged the sources using APA reference
style (6th Edition)

This assessment has been prepared exclusively for this course and has not been or will not be
submitted as assessed work in any other course. % of similarities in the Turnitin Report of this
assessment should be below 25%.

Student Name Student ID
Student Signature Date
Assessor Name Total Marks / 120 marks
Assessor Signature % Weighting / 60 %
1 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

DB 744 Organisational Change Assessment 1 (Individual Research
Assignment) (60%) Term 4, 2017
Learning Outcomes Assessed

Learning Outcomes (LOs) Assessment
weighting (%)
Learning Outcome 1
Students will analyse and critique ‘social process’ perspectives on change management.
15%
Learning Outcome 2
Students will discuss and evaluate alternative models of Change Management,
including participatory methods.
15%
Learning Outcome 4
Students will develop, articulate and justify alternative change strategies.
15%
Learning Outcome 5
Students will investigate, evaluate and use appropriate library, Internet and other
sources of information and concepts relating to organisational change.
15%

The research outcomes of this assessment will be presented in Tasks 1 and 2, below:

Weighting (%)
allocated
Marks allocated
Task 1:
Individual Research Report due in Week 5
40% 80 marks
Task 2:
Individual oral presentation due in Week 6
20% 40 marks

2 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Sections Learning Outcomes Marks Allocated Marks Awarded
Task 1 (Individual Research Report-40%. 80 marks) due in Week 5
1 Report Cover Page 1
2 Executive Summary 1, 2, 4, 5 3
3 Table of Contents 1
4 Introduction 1, 2, 4, 5 12
5 Research Findings and Discussion 1, 2, 4, 5 45
6 Conclusions 1, 2, 4, 5 3
7 Recommendations 1, 2, 4, 5 9
8 Writing, format, and APA
referencing
1, 2, 4, 5 7
Total: 80 /80 marks

3 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Task 2 (Individual oral presentation-20%. 40 marks) due in Week 6
Sections Learning Outcomes Marks Allocated Marks Awarded
1 Introduction:
Personal introduction
Purpose of this presentation
Overview of the key points
covered in this presentation
Reference terms
1, 2, 4, 5 3
2 Body language:
Eye contact
Hand gestures
2
3 Voice projection and delivery:
• Pronunciation
• Tone and pitch
• Volume
• Pace and pause
2
4 Appearance and rapport with
audience
2
5 Organisation and focus 1, 2, 4, 5 4
6 Company background 1, 2, 4, 5 4
7 Research findings and discussion
(quality of the content and analysis)
1, 2, 4, 5 8
8 Conclusions 1, 2, 4, 5 3
9 Recommendations 1, 2, 4, 5 5
10 Visual aids (power point slides) and
referencing (in-text citation and
reference list)
1, 2, 4, 5 3
11 Questions and answers 1, 2, 4, 5 2
12 Timing (15 minutes +/- 1 minute)
excluding Q&A
2
Total: 40 /40 marks

Note: Please refer to the rubric attached at the end of this document for detailed assessment criteria.
4 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Instructions for Assessment 1
Task 1 (Individual Research Report-45%. 100 marks) due in Week 5
Please follow the instructions, below, to prepare and submit your Assessment 1 (Task 1- Individual
Research Report) due in Week 5.
1. You are required to investigate and evaluate the change management practices in an existing
organisation (private or public sectors) in New Zealand or Australia. Based on your research on the
organisational change (e.g., structural, people or technological change) that took place in your selected
organisation in the last 24 months, you are required to answer the following question in your report:
To what extent is XXX (your selected company name in New Zealand/Australia)
effective in managing organisational change to sustain its business?
Based on your research findings (LO 5), write an Individual Research Report of 4000- 4,500 words to
answer the research question. Your report will include:
The “social process” perspectives (LO 1)
Alternative models of change management (LO
2) Alternative change strategies (LO 4)
2. You are required to select an organisation from the following list and obtain the approval of your
course lecturer for study
by Week 2:

1. Microsoft, New Zealand or Australia https://www.microsoft.com/en-nz
2. Citibank, Australia https://www.citibank.com.au/portal/citiau-home.htm
3. Auckland Transport, New Zealand https://at.govt.nz/
4. Chevron Oil Company, New Zealand https://www.chevron.com/worldwide/new-zealand
5. Hansells Food Group Ltd., New Zealand http://www.hansells.com/about-us/our-company/
6. Gloria Jeans Coffees, New Zealand http://www.gloriajeanscoffees.com/nz/Home.aspx
7. Nike, New Zealand http://www.nike.com/nz/en_gb/
8. ANZ http://www.anz.co.nz/personal/
9. ASB https://www.asb.co.nz/
10. Air New Zealand https://www.airnewzealand.co.nz/
11. The Warehouse Group, New Zealand http://www.thewarehousegroup.co.nz/
12. Vodafone, New Zealand or Australia http://www.vodafone.co.nz/
13. Spark, New Zealand https://www.spark.co.nz/
14. Starbucks, New Zealand or Australia http://www.starbucks.co.nz/
15. Sanford Limited, New Zealand http://www.sanford.co.nz/
16. Panuitanga Okawa (education), New Zealand https://www.twoa.ac.nz/Te-Whare
17. 2 degrees, New Zealand https://www.2degreesmobile.co.nz/
18. McDonalds, New Zealand or Australia https://mcdonalds.co.nz/sitemap
19. Nestle, Australia http://www.nestle.com.au/
20. IAG, New Zealand http://www.iag.co.nz/Pages/default.aspx

 

5 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

 

21. Flight Centre, New Zealand http://www.flightcentre.co.nz/sitemap
22. KFC, New Zealand or Australia http://www.kfc.co.nz/sitemap/
23. Kmart, New Zealand https://www.kmart.co.nz/about-kmart
24. Z energy, New Zealand https://z.co.nz/
25. Countdown, New Zealand https://www.countdown.co.nz/about-us/our-company
26. New World Supermarket, New Zealand http://www.newworld.co.nz/about-us/
27. Pak’nSave, New Zealand http://www.paknsave.co.nz/paknsave/about-paknsave/
28. Fletcher Construction, New Zealand http://www.fletcherconstruction.co.nz/about-us
29. New Zealand Post https://www.nzpost.co.nz/about-us
30. Coca-Cola Amatil, Australia https://www.ccamatil.com/
31. Burger King, New Zealand or Australia http://www.burgerking.co.nz/about-bk
32. Auckland Transport https://at.govt.nz/about-us/about-this-site/
33. Spotless, New Zealand http://www.spotless.com/about-us/our-values
34. Any other organisation that is approved by your lecturer

3. This individual research assignment consists of 3 main stages: Data collection, data analysis, and
report writing.
Data collection (weeks 1-3)
Upon obtaining the approval from your lecturer the organisation in New Zealand or Australia for
your study, you should collect
secondary data relevant to this project.
Given limited time to conduct this research, you are advised to choose an organisation that has
assessable secondary sources (e.g., company reports) for study. However, if
primary data are
needed to supplement your secondary data (e.g., if you are working in your selected organisation
and it is a small organisation that has insufficient secondary data), you are required to obtain the
approval and
Interview Request Letter and Research Concern Form (see Appendix A, below)
from your lecturer to conduct an interview with a senior manager in your selected organisation.
In this case:
o You will need to present your Interview Request Letter to your interviewee(s) and let
him/her sign the
Research Concern Form prior to conducting the interview and attach the
letter and signed form as Appendix A in your report. This Research Concern Form will clearly
show the contact details of the senior manager you have interviewed.
o This analysis will involve compiling an Interview Question Template to use in your company
of choice to assist you in the strategic analysis of the organisation. Refer to
Interview
Template
provided by your lecturer for more details. It is very important to take note/record
the interview (if possible) for your analysis.
o Your lecturer will supervise your primary data collection and analysis closely.
Data Analysis (weeks 1-4)
Students are expected to use the tools and techniques taught on the course as well as such
readings that will showcase their knowledge and familiarity with the academic literature and
course materials.
Based on the data collected from the following sources, your analysis of the company’s business
operations and change management practices relevant to the requirements stated in this
assessment:
o relevant change management models, tools, techniques, and strategies
o the findings from secondary
resources: Company website
6 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan
Annual reports
Academic literature written on the specific industry sector of your company of choice /
business entity.
In-house publications from the organisation e.g. newsletters, policies etc.
o the findings and responses from your interviews (if any)
Based on the analysis of the strategic perspectives of your selected company, you are required to
recommend improvements to enhance the change management practices in your selected
organisation for long term.
Report writing (weeks 1-5)
This research report must be written as a paper, in the depth and style of a Change Agent aimed
at the General Manager or Chief Executive Officer as the target audience.
It must contain an
Executive Summary that outlines the structure of the research and the
outcome/results of the research. This Executive Summary is excluded from the word count of this
assessment.
Students are expected to use the theories/ models, tools and techniques as well as such readings
that will showcase their knowledge and familiarity with the academic literature and course
materials.
It is understood that there will always be gaps or insufficiency in the amount of information made
available to you in your research. Hence, an awareness of this research limitation would help you
in analysing the data collected more critically.
Students are expected to make intelligent assumptions and theories to supplement the
information they have to formulate for the research report.
The research report must be original i.e. your own work. Your own views, opinions and ideas are
aspects of critical thinking, and these can be supported with relevant academic literature sources.
Ensure that any academic sources (websites included) that you used in your report are correctly
referenced using the
APA reference style (6th Edition) for in-text citation and reference list.
Failure to reference sources indicates that you have plagiarised the work as your own, and this
will result in a fail mark for this assessment. If you are ever unsure – then reference it.
Please complete the details on the cover page and ensure that attach this whole set of
Assessment document to the front of your research report
.
Research reports must be submitted via Turnitin along with the hard copy to your lecturer by
week 5. Late submission policy applies.
4. The assessment
must be your own work. If copying (plagiarism) is identified from other student(s) or
sources, you will receive
zero marks.
5.
Submission
A soft copy of the Assessment 1 (Task 1) must be submitted on Turnitin on MyNtec by Week 5 and a
hard copy must be handed/submitted to the lecturer by Week 6
, please save your file as: ID
Number/FULL NAME/DB744/Assessment 1 Task 1.
6. Format
Your work should be word-processed using the Report Format shown in this document, below:
with the main text in font size 12, Times New Roman/Arial/Calibri (choose 1)
left aligned and 1.15 paragraph spacing
on A4 size paper
portrait format (left margin minimum 3cm, right margin minimum 2cm).
7 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Appendix A: Sample Interview Request Letter and Research Concern Form
Ms Katie Kuiper
General Manager
ABC Company
333 XYZ Street
Auckland
10 May 2017
Re: Research Assignment – DB 744 Organisational Change
Dear Ms Kuiper,
My name is XXXXX and I am a business lecturer at Aspire2 International based on Hobson Street – Auckland CBD.
(
http://www.aspire2international.ac.nz)
I am currently teaching a Level 7 course (DB 744 Organisational Change), and one of the assessments involves
having the students research an organisation in the areas of Organisational Change. The research is in the form of a
short 30 minute interview to be conducted by the following student. This can be conducted by phone, in person, or
by email.

Student’s Full Name Student I/D Phone
XXXXXX XXXXXXX XXXXXXX

This information is then incorporated into the assessment report and submitted to me for marking on the 20 May
2017. Some of the areas covered in the interview are as follows:
The “social process” perspectives of managing change in your organisation
Alternative models of change management used in your organisation
Alternative change strategies used in your organisation
This research is a confidential process and the information sourced from the interview process will not be
distributed or conveyed to any other party. It is used purely for the assessment (research assignment). If you
agreed to participate in this research, please complete the research concern form attached at the end of this letter.
I hope you are able to help on this occasion and I have left my contact details below. If you wish to ask any
questions for clarification – please feel free to contact me by email.
Many thanks for your kind assistance.
Yours faithfully,
—————-
(Your lecturer’s full name)
Business Lecturer
Email: XXXXXXX
Mobile: XXXXXXXX
8 DB 744 Organisational Change Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan – Term 4, 2017
Consent Form for Research Project
I have understood the description of the above-named project, supervised by XXXXX.
On this basis, I agree to participate as a subject in the project, and I consent to publication of the results
of the project with the understanding that anonymity will be preserved.
I understand also that I may at any time withdraw from the project, including withdrawal of
any information I have provided before 10 May 2017.
To be completed by the interviewee:
Name (Surname, First name): ________________________________________________
Company Name: ____________________________________________________________
Company Address:__________________________________________________________
Position:______________________________Business Phone: _______________________
Participant’s signature:________________________Date:___________________________
9 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan
Your report should be compiled in the order shown below:

Learning
Outcomes
Marks
Allocated
Marks
Awarded
Sections
Task 1 (Individual Research Report-45%. 100 marks) due in Week 5
1 Report Cover Page
should include:
Student’s Name & ID (½ mark)
Title of Assignment (½ mark)
Submission Date and Lecturer’s Name (½ mark)
Word Count (½ mark)
1 mark
2 Executive Summary
should summarise the key points of:
Research objectives (½ mark)
Data collection and analysis methods (½ mark)
Findings/analysis (1 mark)
Conclusions (½ mark)
Recommendations (½ mark)
1, 2, 4, 5 3 marks
3 Table of Contents
should list the sections in the report with the related pages
1 mark
4 1. Introduction
1.1 Company background:
History of the organisation (1 mark)
Structure and people of the organisation (1 mark)
Products and/or services of the organisation (1 mark)
Vision and goals of the organisation (1 mark)
PESTLE analysis of the organisation (5 marks)
1.2 Research objectives (
TWO). (1 mark x 2=2 marks)
1.3 Data collection and analysis methods (1 mark)
1, 2, 4, 5 12 marks

10 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan
5 2 Research Findings and Discussions
2.1 Social process perspectives of managing change (15 marks)
1 15 marks
Analyse and critique ‘social process’ perspectives on change management by evaluating TWO of
following aspects of managing change
used in your selected organisation. Justify your answer with
at least TWO specific examples for each perspective.
1. The biological perspective
2. The rational perspective
3. The institutional perspective
4. The resource perspective
5. The contingency perspective
6. The psychological perspective
7. The political perspective
8. The cultural perspective
9. The system perspective
10. The postmodern perspective
Marking guide Description
0-4 mark (poor) Research selected is not relevant to the argument or is vague and incomplete – components are missing or
inaccurate or unclear. Theory is not relevant or only relevant for some aspects; theory is not clearly
articulated and/or has incorrect or incomplete components. Relationship between theory and research is
unclear or inaccurate, major errors in the logic are present.
Information is inaccurate and/or significant information is missing.
Covered less than 3 key points. Little relevant information was provided.
Are not evidenced with facts including specific examples, and quality sources.
No evident of proper grouping of key points using sub- headings.
5-8 marks (average) Research is relevant to the argument and is mostly accurate and complete – there are some unclear
components or some minor errors in the method, results or implications. Theory is somewhat relevant and
generally described, some components may not be present or are unclear. Connection to theory is mostly
clear and complete, or has some minor errors.
Information is accurate and covers the major issues surrounding the topic.
Covered at least 3 key points. All major sections of the pertinent content are included, but not covered in
as much depth, or as explicit, as required.
Are evidenced with little facts (including ONE specific example per perspective) and quality sources.
Some evident of proper grouping of key points using sub-headings.
11 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan
9 -12 marks (good) Research is relevant to the argument and is mostly accurate and complete – there are some unclear
components or some minor errors in the method, results or implications. Theory is relevant and accurately
described, some components may not be present or are unclear. Connection to theory is mostly clear and
complete, or has some minor errors.
Information is accurate and relevant. Details and examples are used.
Covered at least 4 key points. They are clearly and extensively discussed in terms of scope and depth.
Are evidenced with some facts (including TWO specific examples per perspective) and quality sources.
Key points covered are grouped properly using sub-headings.
13-15 marks Research selected is highly relevant to the argument, is presented accurately and completely – the
(excellent) method, results, and implications are all presented accurately. Theory is relevant, accurately described and all relevant components are included. Relationship between research and theory is clearly articulated and
accurate.
Information is accurate and relevant.
Details and examples are carefully chosen to make the exhibition more meaningful.
Excellent scope and depth of coverage of at least 5 key points with clearly, extensive, and concise
discussion.
Are well-evidenced with facts (including TWO or more specific examples per perspective) and quality
sources.
Key points covered are grouped properly using excellent sub-headings.

2.2 Change Management Models (15 marks)
2 15 marks
Discuss and evaluate TWO models of Change Management, including participatory methods
in terms of how each model can be applied in your selected organisation:
1. Kurt Lewin’s Change Model
2. John Kotter’s Change Model
3. Organisational Development
4. Or other change management model(s) used in your selected organisation
Justify your answer with at least TWO specific examples per model.
Determine if your selected models, above, are hard or soft approaches in managing change? Why?
12 DB 744 OrganiQuestion Pape sational Chr and Mark
ange – Term 4, 2017 ing Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Marking guide Description
0-4 mark (poor) Research selected is not relevant to the argument or is vague and incomplete – components are missing or
inaccurate or unclear. Theory is not relevant or only relevant for some aspects; theory is not clearly articulated
and/or has incorrect or incomplete components. Relationship between theory and research is unclear or
inaccurate, major errors in the logic are present.
Information is inaccurate and/or significant information is missing.

Covered less than 3 key points. Little relevant information was provided.
Are not evidenced with facts including specific examples, and quality sources.
No evident of proper grouping of key points using sub- headings.
5-8 marks Research is relevant to the argument and is mostly accurate and complete – there are some unclear components
(average) or some minor errors in the method, results or implications. Theory is somewhat relevant and generally described, some components may not be present or are unclear. Connection to theory is mostly clear and complete, or has
some minor errors.
Information is accurate and covers the major issues surrounding the topic.
Covered at least 3 key points. All major sections of the pertinent content are included, but not covered in as much
depth, or as explicit, as required.
Are evidenced with little facts (including ONE specific example per model) and quality sources.
Some evident of proper grouping of key points using sub-headings.
9 -12 marks Research is relevant to the argument and is mostly accurate and complete – there are some unclear components
(good) or some minor errors in the method, results or implications. Theory is relevant and accurately described, some components may not be present or are unclear. Connection to theory is mostly clear and complete, or has some
minor errors.
Information is accurate and relevant. Details and examples are used.
Covered at least 4 key points. They are clearly and extensively discussed in terms of scope and depth.
Are evidenced with some facts (including TWO specific examples per model) and quality sources.
Key points covered are grouped properly using sub-headings.
13-15 marks Research selected is highly relevant to the argument, is presented accurately and completely – the method,
(excellent) results, and implications are all presented accurately. Theory is relevant, accurately described and all relevant components are included. Relationship between research and theory is clearly articulated and accurate.
Information is accurate and relevant.
Details and examples are carefully chosen to make the exhibition more meaningful.
Excellent scope and depth of coverage of at least 5 key points with clearly, extensive, and concise discussion.
Are well-evidenced with facts (including TWO or more specific examples per model) and quality sources.
Key points covered are grouped properly using excellent sub-headings.
2.3 Alternative change strategies (15 marks) 4 15 marks
Develop, articulate and justify alternative change strategies by evaluating TWO of the following
change management tools in your selected organisation. Justify your answer with at least TWO
specific examples per tool.
1. Balanced Scorecard by Kaplan and Norton
2. Learning organisation
3. Total Quality Management (TQM)
4. High-performance work organisation
5. Or other change management tool(s) used in your selected organisation
13 DB 744 Organisational Change Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan – Term 4, 2017
Marking guide Description
0-4 mark (poor) Research selected is not relevant to the argument or is vague and incomplete – components are missing or
inaccurate or unclear. Theory is not relevant or only relevant for some aspects; theory is not clearly
articulated and/or has incorrect or incomplete components. Relationship between theory and research is
unclear or inaccurate, major errors in the logic are present.
Information is inaccurate and/or significant information is missing.
Covered less than 3 key points. Little relevant information was provided.
Are not evidenced with facts including specific examples and quality sources.
No evident of proper grouping of key points using sub- headings.
5-8 marks (average) Research is relevant to the argument and is mostly accurate and complete – there are some unclear
components or some minor errors in the method, results or implications. Theory is somewhat relevant and
generally described, some components may not be present or are unclear. Connection to theory is mostly
clear and complete, or has some minor errors.
Information is accurate and covers the major issues surrounding the topic.
Covered at least 3 key points. All major sections of the pertinent content are included, but not covered in as
much depth, or as explicit, as required.
Are evidenced with little facts (including ONE specific example per tool) and quality sources.
Some evident of proper grouping of key points using sub-headings.
9 -12 marks (good) Research is relevant to the argument and is mostly accurate and complete – there are some unclear
components or some minor errors in the method, results or implications. Theory is relevant and accurately
described, some components may not be present or are unclear. Connection to theory is mostly clear and
complete, or has some minor errors.
Information is accurate and relevant. Details and examples are used.
Covered at least 4 key points. They are clearly and extensively discussed in terms of scope and depth.
Are evidenced with some facts (including TWO specific examples per tool) and quality sources.
Key points covered are grouped properly using sub-headings.
13-15 marks Research selected is highly relevant to the argument, is presented accurately and completely – the
(excellent) method, results, and implications are all presented accurately. Theory is relevant, accurately described and all relevant components are included. Relationship between research and theory is clearly articulated and
accurate.
Information is accurate and relevant.
Details and examples are carefully chosen to make the exhibition more meaningful.
Excellent scope and depth of coverage of at least 5 key points with clearly, extensive, and concise
discussion.
Are well-evidenced with facts (including TWO or more specific examples per tool) and quality sources.
Key points covered are grouped properly using excellent sub-headings.
14 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

6 3. Conclusions
Provides a summary of the key findings from the study (3 marks) 1, 2, 4, 5 3 marks

Marking guide Description
0-1 ma rk (poor) Conclusion may not be clear and the connections to the research are incorrect or unclear or just a repetition
of the findings without explanation.
Underlying logic has major flaws; connection to position is not clear.
2 mark s (average) Conclusion is stated in general and it shows some connections to research and position. However, some aspects
may not be connected or minor errors in logic are present.
The report provides concluding remarks that show an analysis and synthesis of ideas occurred.
Some of the conclusions, however, were not supported in the body of the report.
The conclusion answered the essential question with little evidences examined in the findings.
3 mark s (good) Conclusion is clearly stated and connections to the research and position are clear and relevant. The
underlying logic is explicit.
The conclusion answered the essential question with valid and convincing evidences examined in the findings.
7 4
I
S
. Reco
dentifi
MART
mmendations
es, with justification, practical recommendations that are relevant to the research findings using
1, 2,
objectives concept (9 marks)
ng guide Description
rk (poor) No or little recommendations were provided.
No evidence of using SMART objectives or conclusions to make practical recommendations.
rks (average) Recommendations provided are somewhat clear, specific action statements with little use of SMART objectives
based on the conclusions.
Recommendations made are not quite practical and relevant to the stakeholders.
rks (good) Recommendations provided are somewhat clear, specific action statements with some use of SMART
objectives based on the conclusions.
Recommendations made are somewhat practical and relevant to the stakeholders.
rks (excellent) Recommendations provided are clear, specific action statements using SMART objectives based on the
conclusions.
Recommendations made are very practical and relevant to the stakeholders.
4, 5 9 mark s
Marki
0-2 ma
3-5 ma
6-7 ma
8-9 ma
9
g
c
w
riting
APA R
ramm
expr
orrect
ord co
, format, and APA referencing
eferencing: in-text citation (marks) and reference list (1½ marks)

ar, spelling, punctuation, clear, attractive, easy to read, paragraph spacing, professional,
ession (conciseness, clarity and using own words) (2 marks)
layout and formatting including appendixes (if any)
(1 mark)
unt (4000-4500 words) (1 mark)
7 mark s
Total : 80 mar ks /80 m arks
15 DQ B 744 Ouestion
rganisational Change – Term 4, 2017 Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

DB 744 Assessment 1
Task 2 (Individual Oral Presentation of the Research Report- 20%.
40 marks) due in Week 6
After completing your research report (Task 1), above, prepare to present your research findings
orally using the following guidelines.
1. Each individual presentation should:
Be 15 minutes (plus or minus 1 minute).
Be supported by PowerPoint slides, covering the following content:
Slide #1: The main research question, course code and title, student’s name and I/D, lecturer’s
name
Slide #2: Overview of the presentation including data collection and analysis methods
Slide #3-4: Company background
Slides #5-7: Research findings and discussion on the following aspects in your Task 1
(report):
2.1 social perspectives of managing change (LO 1)
Slides #8-10: Research findings and discussion on the following aspects in your Task 1 (report):
2.2 Alternative change management models (LO 2)
Slides #11-13: Research findings and discussion on the following aspects in your Task 1 (report):
2.3 Alternative change management strategies (LO 3)
Slide #14: Conclusions
Slide # 15: Recommendations
Slide #16+: Reference List
At the end of the presentation, please be ready to answer any questions raised by the
audience including your lecturer to demonstrate your understanding of the topic.
2. Read Task 2 marking guide, below, in order to understand the expectation.
3. Rehearse prior to the presentation and dress professionally for the presentation.
4. Any student who fails to deliver / present on the scheduled date/ time with valid reason(s) and prior
approval by the lecturer will receive a ZERO mark.
5. Submit your PPT slides to Turnitin prior to the presentation in Week 6. Submit a hard copy along with
the Turnitin Report (less than 25%) to your lecturer on the day of the presentation.
6. TWO assessors, including your lecturer, will co-evaluate the presentation using the following
assessment rubric.
16 DB 744 Organisational Change – Term 4, 2017
Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

DB 744 Assessment 1 – Task 2 (Individual Oral Presentation – 20%. 40 marks) due in Week 6 – Rubric (LO 1, 2, 4, 5)
0-1 point (Poor) 1 ½ points (Average) 2 points (Good) 3 points (Excellent) Points awarded and comments
1. Introduction:
• Personal introduction
Purpose of this
presentation
• Overview of the key
points covered in this
• Reference terms
Presenter did not cover:
Personal introduction
Purpose of this presentation
Overview of the key points
covered in this
Reference terms
Presenter partially covered the
following items:
Personal introduction
Purpose of this presentation
Overview of the key points
covered in this
Reference terms
Presenter clearly covered:
Personal introduction
Purpose of this presentation
Overview of the key points
covered in this
Reference terms
Presenter powerfully covered:
• Personal introduction
• Purpose of this presentation
• Overview of the key points
covered in this
Reference terms
/ 3 marks
0-½ point (Poor) 1 point (Average) 1 ½ points (Good) 2 points (Excellent) Points awarded and comments
2. Body language:
Eye contact
Hand gestures
Presenter makes little eye contact
and hand gestures.
Presenter makes some eye
contact with audience and uses
some hand gestures.
Presenter makes eye contacts
with audience and uses some
hand gestures frequently.
Presenter maintains eye contacts
with audience and uses hand
gestures appropriately.
/ 2 marks
3. Voice projection and
delivery:
Difficult to hear and understand.
Appears to be reading the
presentation.
Overall voice projection is not
attractive in terms of tone,
volume, pace, pitch and pauses.
Can be heard but appeared to
memorise words in his/her
delivery.
Overall voice projection is average
in terms of tone, volume, pace,
pitch and pauses.
Presenter speaks clearly and loud
enough to be heard and use own
words in his/her delivery. Overall
voice projection is good in terms
of tone, volume, pace, pitch and
pauses.
Presenter speaks clearly, naturally,
and loud to be heard with
excellent pace.
Overall voice projection is
excellent in terms of tone,
volume, pace, pitch and pauses.
/ 2 marks
Pronunciation
Tone and pitch
Volume
Pace and pause
4. Appearance and rapport
with audience
Presenter appearance and/or
gestures distracted from the
presentation.
Presenter is appropriated dressed
and has good posture.
Presenter appears to be confident,
is appropriate dressed, has good
posture, and is somewhat
engaging.
Presenter appears to be confident
and at ease, is enthusiastic, is
appropriately dressed, has good
posture, and engage audience.
/ 2 marks
0-1 point (Poor) 2 points (Average) 3 points (Good) 4 points (Excellent) Points awarded and comments
5. Organisation and focus Exhibition has no logical sequence
and the focus is unclear. No
signpost were used to connect
ideas.
Exhibition has a clear introduction
and conclusion. Insufficient
signposts were used to connect
ideas.
Exhibition is presented logically
and has a clear focus. Some
signposts were used to connect
ideas and overall transition is
somewhat smooth.
Exhibition is focused, logical and
ideas are presented in well
organised sequence. Appropriate
use of signposts connect ideas and
overall transition is excellent.
/ 4 marks
6. Company background Information is inaccurate and/or
significant information is missing.
Information is accurate and covers
the major issues surrounding the
topic.
Information is accurate and
relevant. Details and examples are
used.
Information is accurate and
relevant. Details and examples are
carefully chosen to make the
exhibition more meaningful.
/ 4 marks
0-2 point (Poor) 3-4 points (Average) 5-6 points (Good) 7-8 points (Excellent) Points awarded and comments
7. Research findings
(quality of the content
and analysis)
Information is inaccurate and/or
significant information is missing.
Information is accurate and covers
the major issues surrounding the
topic.
Information is accurate and
relevant. Details and examples are
used.
Information is accurate and
relevant. Details and examples are
carefully chosen to make the
exhibition more meaningful.
/ 8 marks
17 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

Assessor Name: Student Name: Student ID:
Total marks
/40 marks covert to 20% = / 20%

0-½ point (Poor) 1 points (Average) 2 points (Good) 3 points (Excellent) Points awarded and comments
8. Conclusions • Conclusion may not be clear
and the connections to the
research are incorrect or
unclear or just a repetition of
the findings without
explanation.
• Underlying logic has major
flaws; connection to position is
not clear.
Presenter answered the
essential question with some
evidences.
• Conclusion is stated in general
and it shows some
connections to research and
position. However, some
aspects may not be connected
or minor errors in logic are
present.
• provides concluding remarks
that show an analysis and
synthesis of ideas occurred.
• Some of the conclusions,
however, were not supported
in the body of the report.
• The conclusion answered the
essential question with little
evidences examined in the
findings.
Presenter answered the
essential question with valid
evidences.
Some of the conclusion are
clearly stated and
connections to the research
and position are somewhat
clear and relevant.
Some of the underlying
logic are explicit.
The conclusion answered the
essential question with some
valid and convincing
evidences examined in the
findings
Presenter answered the
essential question with valid
and excellent evidences.
Conclusion is clearly stated
and connections to the
research and position are
clear and relevant.
The underlying logic is
explicit.
The conclusion answered the
essential question with valid
and convincing evidences
examined in the findings
.
/ 3 marks
0-1 point (Poor) 2 – 3 points (Average) 4 points (Good) 5 points (Excellent) Points awarded and comments
9. Recommendat ions No or little recommendations
were provided.
No evidence of using SMART
objectives or conclusions to
make practical
recommendations.
• Recommendations provided
are somewhat clear, specific
action statements with little
use of SMART objectives
based on the conclusions.
• Recommendations made are
not quite practical and
relevant to the stakeholders.
• Recommendations provided
are somewhat clear, specific
action statements with some
use of SMART objectives
based on the conclusions.
• Recommendations made are
somewhat practical and
relevant to the stakeholders.
• Recommendations provided
are clear, specific action
statements using SMART
objectives based on the
conclusions.
• Recommendations made are
very practical and relevant to
the stakeholders.
/ 5 marks
0-1 point (Poor) 1 ½ points (Average) 2 points (Good) 3 points (Excellent) Points awarded and comments
10. Visual aids (PowerPoint
slides) and referencing
(in-text citation and
reference list)
Visuals are sloppily executed
and/or contain information not
relevant or meaningful to the
topic. No in-text citations and end
referencing.
Visuals can be seen clearly and
convey relevant and accurate
information about the topic. Some
Some in-text citations and end
referencing but not accurately
done..
Visuals are competently executed,
used to complement the
information, and make the
exhibition more interesting. Good
In-text citations and end
referencing are partially accurate.
Visuals are skilfully executed,
effectively incorporated into the
exhibition, and are used to make
the exhibition more meaningful.
Excellent in-text citations and end
referencing done accurately.
/ 3 marks
0-½ point (Poor) 1 point (Average) 1 ½ points (Good) 2 points (Excellent) Points awarded and comments
11. Questions & answers Presenter is unable to answer the
questions.
Presenter recognised the thrust of
the questions and attempts to
answer them.
Presenter recognised the thrust of
the questions and answers them
clearly.
Presenter recognised the thrust of
the questions and answers them
thoroughly with evidence.
/ 2 marks
12. Timing (15 minutes +/- 1 Prepared presentation is less than
10 minutes or more than 20
minutes
Prepared presentation is between
10-11 minutes or between 19-20
minutes
Prepared presentation is between
12-14 minutes or between 17-18
minutes
Prepared presentation is between
15-16 minutes
/ 2 marks
minute) excluding Q&A

 

18 DB 744 Organisational Change – Term 4, 2017 Question Paper and Marking Guide for Assessment 1 (Individual Research Assignment – Task 1 & 2) 60% Prepared by KTan

 

 
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Posted by on October 27, 2017 in Academic Writing

 

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