Personal Work Group Evaluation
The Importance of Good Listening Skills
Many misunderstandings occur in organizational communication. One of the reasons for this apparent problem may rest on listening skills.
Are you a good listener? Can you identify a few personal listening skills that you could improve upon? Please reflect for a moment on the following:
Is the effort you put into listening different depending upon who is doing the communicating and the context?
Do you listen differently to a police officer than to a salesperson?
Why do these differences exist?
When we take a moment to think about this, we begin to realize that many of the previously discussed themes regarding shared realities, noise, and
channel are important influences. However, focus for a moment on the effect rather than these communication process components.
When communication takes place, the sender usually intends an effect. This effect is to be achieved through the receiver acting upon the message in a
specific manner. Here is an example:
There is a car accident on the road and a police officer is stopping traffic.
The intent of the police officer is to protect those involved with the accident.
This effect is achieved by communicating “stop” to the other drivers.
If we follow this logic, we see that it is primarily in the sender’s interest to ensure that the receiver is receiving the correct message so that the desired
effect is generated. Good listeners often are found in contexts where the receivers make a specific effort to communicate as effectively as possible in
order to achieve the effect. Additionally, good listeners are genuinely interested in helping receivers achieve their effect; this relates to the concept of
Groups in Organizations
A trend in today’s organizations is a movement toward team-based structures. Organizations form groups to fulfill diverse organizational needs based on
the assumption that the efforts of a group exceed those of individuals for completing certain tasks.
There are many types of organizational groups or teams. Some of the most common types of groups include:
Assessment 3 Context
10/20/2017 Assessment 3 Context
Primary work groups, to which we are assigned to complete our typical job duties.
Quality teams that identify ways to enhance quality or solve problems associated with products or processes.
Task force teams that look into specific, limited projects.
Steering committees that provide guidance and oversight to plans or programs.
Focus groups that provide perceptions and inputs, often in a non-structured format, to be used to plan and implement projects.
Geographically diverse groups that are groups linked across distances using technology.
The most important resource in any group is its members. Groups and group members have both social and task concerns. That is, as a group moves
forward on tasks and assignments, there is an interpersonal dynamic present that should be recognized and used to its fullest positive potential.
Researchers suggest that groups go through stages of development. These stages are:
Individuals’ Roles in Groups
Individuals play roles in groups. There are three types of roles:
Group task roles promote accomplishment of assigned objectives.
Group maintenance roles promote and enhance team relations.
Self-centered roles focus on personal goals and may or may not be compatible with the group goals.
As groups become an increasingly common tool for accomplishing work, it is important to have the key skills required to be a successful group member.
Oftentimes, opportunities arise to design organizational teams from scratch. Individuals with this task usually have solid skills in organizational
communication, extensive experience within the specific context, and a sound knowledge of the way potential members of the sub-unit perform. Even
with all of this knowledge, performance is not guaranteed. Why might this be? Are there points being overlooked? Are there concepts that need to be
understood about fundamental human behavior, emotions, and interpersonal relationship patterns?
Personal Work Group Evaluation