Human Communications Process

24 Oct

Assessment 1
Human Communications Process

Write an analysis of a communication situation you have recently experienced within your workplace, using a specified model or theory.
Applying communication models is more straightforward the fewer the number of individuals involved in a communication. Analyzing an interaction you
have had yourself is the foundation upon which your understanding and insight into the communication approaches within all sizes of organizations
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
Competency 1: Analyze business communication situations.
Describe the communication context of this situation.
Competency 2: Analyze the interrelationships of communication within organizational systems.
Identify the source and the receiver.
Compare the intended and actual effects of the message.
Assess whether a shared meaning or shared reality was constructed.
Competency 3: Communicate effectively.
Describe the message and its function.
Explain how the message was encoded and decoded.
Explain how a channel or channels are used to transmit a message.
Describe the type(s) of noise experienced.
Consistently apply appropriate APA style and formatting.
Competency Map
Use this online tool to track your performance and progress through your course.
Details Attempt 1 Available Attempt 2 Attempt 3

Cheryl Weaver
10/20/2017 Assessment 1 – BUS-FP3050 – Fall 2017 – Section 02 2/4
Communication appears to be a rather straightforward topic to many people. Hence, we may never be exposed to any formal communication training
before we enter the workforce or an institution of higher education. Does this mean that it really is that simple? You probably agree that this is not the
The smallest number of individuals involved in communication is, in fact, one—yourself! The next level of complexity involves two individuals, such as the
communication that occurs in a personal relationship. Even though applying communication models is more straightforward with fewer the number of
individuals involved, that does not necessarily mean it is easy or simple.
As we add more and more individuals and create business models and organizational structures, communication becomes quite complicated. This course
provides insight into the communication approaches within all sizes of organizations and supplies tools for approaching these as effectively as possible,
regardless of the number of individuals involved.
Communication Models
Early models of communication often looked at the topic from a standpoint of mechanical output and electronic transmission. Later, more peopleoriented models were developed, but most still consist at their core of the basic four elements of communication:
That is, communication takes place between a sender and a receiver. A message is sent from the sender to a receiver via a channel. A message is sent in
an environment that may present barriers to successful transmission. Sometimes, there is noise in the system. Sometimes, feedback is returned to the
Shared Reality
For communication to be considered successful, the message must be received, but additionally, a shared reality must be created. Consider how the
concept of shared reality relates to organizations, especially as a way of assessing whether a particular communication event was successful.
Questions to Consider
To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an
interested friend, or a member of the business community.
Where do you think your strengths currently lie in regard to communication competencies?
What do you feel are your top three needs for development in regard to communication competencies?

10/20/2017 Assessment 1 – BUS-FP3050 – Fall 2017 – Section 02 3/4
Suggested Resources
The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources,
refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.
Library Resources
The following e-books or articles from the Capella University Library are linked directly in this course:
Rayudu, C. S. (2010).
Communication. Mumbai, IND: Global Media.
This e-book describes David Berlo’s model of communication as well as the Shannon and Weaver information processing model.
Hindle, T. (2008).
Guide to management ideas and gurus. London, GBR: Profile Books/The Economist.
This e-book addresses a broad range of management topics, including key issues addressed in this course. It is a helpful resource to
reference throughout the course.
Course Library Guide
A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the BUSFP3050 – Fundamentals of Organizational Communication Library Guide to help direct your research.
Bookstore Resources
The resources listed below are relevant to the topics and assessments in this course and are not required. Unless noted otherwise, these materials are
available for purchase from the
Capella University Bookstore. When searching the bookstore, be sure to look for the Course ID with the specific –FP
(FlexPath) course designation.
Shockley-Zalabak, P. S. (2015).
Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (9th ed.). Upper Saddle River,
NJ: Pearson.
Assessment Instructions
Complete the following:
Choose a communication situation you recently experienced within your workplace or another organization with which you are affiliated.
Use the materials provided in the Resources or other resources from the Capella library or the Internet to research David Berlo’s model of
communication or the information theory of human communication process as described by Shannon and Weaver to use as starting points to

10/20/2017 Assessment 1 – BUS-FP3050 – Fall 2017 – Section 02 4/4
analyze the communication situation you experienced.
Summarize your experience and write an analysis of it that includes the following:
Identify the source (sender or transmitter) and the receiver (destination) in the situation.
Describe the message and what type of message function was it serving.
Explain how the message was encoded. For example, what symbols, words, or ideas were used to create the message?
Explain how the message was decoded.
Explain how a channel or channels were used to transmit the message.
Describe the type of noise that was experienced. You may wish to review the materials in the Resources for a description of noise in a
communication situation, since noise is more than auditory sounds.
Describe the communication context of the situation. Context includes where and when the communication took place as well as
important aspects of the situation that impacted the communication, such as the mood or climate of the organization at the time of the
Compare the intended effect to the actual effect of the message. That is, what did the sender hope would be understood and what did
the receivers actually understand?
Assess whether a shared meaning or shared reality was constructed. For example, even if a message is understood, the sender and
receiver may not be in agreement. If a shared meaning was not reached, what needed to change?
Additional Requirements
Written communication: Written communication is free of errors that detract from the overall message.
APA formatting: Resources and citations are formatted according to APA (6th ed.) style and formatting. Include a properly formatted title
page and references page.
Font and font size: Times New Roman, 12 point.
How to use the scoring guide
Human Communications Process Scoring Guide
Use the scoring guide to enhance your learning.
This button will take you to the next available assessment
attempt tab, where you will be able to submit your assessment.

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Posted by on October 24, 2017 in Academic Writing



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