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Exam

24 Feb

This is 1 exam

Patients judge medical care based upon their entire experience, not just physician quality

•    Question 2
4 out of 4 points

Ambulatory Care involves several different settings.  Name four types of outpatient/ambulatory care facilities.

•    Question 3
2 out of 2 points

Which of the following is not included in the PDCA cycle?

•    Question 4
2 out of 2 points

Users of documents in a facility include:

•    Question 5
5 out of 5 points

Why is important to have a governing body?

•    Question 6
2 out of 2 points

Why is there a need for stronger quality programs?

•    Question 7
2 out of 2 points

Nurses may complete tasks outside the scope of their license as long as the physician requests it.

•    Question 8
2 out of 2 points

Written documents should reflect the organization’s mission, vision, and values.

•    Question 9
2 out of 2 points

Ambulatory care encompasses all services used by the non-institutionalized patient.

•    Question 10
5 out of 7 points

What characteristics should a healthcare executive possess?  How important is patient safety from a healthcare executive perspective?

•    Question 11
2 out of 2 points

______________ simply means improvement.

•    Question 12
2 out of 2 points

Lean improvement methodologies capitalize on the elimination of waste within work.

•    Question 13
18 out of 25 points

–Three part question!  You must answer all three for full credit.
As a healthcare manager, it is likely that you will be in contact with an unhappy patient at one time.  1). Name 5 of the Top 8 customer complaints.  2). How would you go about handling these complaints as the manager of an ambulatory care facility?  3).What procedures and characteristics would you include in your facility’s complaint management system?

•    Question 14
2 out of 2 points

Which does not make clients happy?

•    Question 15
2 out of 2 points

_______________ replicate the standards governing the execution of the facility’s processes.

•    Question 16
2 out of 2 points

Apple Pie Strategy is using “bad apples” to react only to errors and bad outcomes.

•    Question 17
2 out of 2 points

A contract with a vendor is a legal document.

•    Question 18
2 out of 2 points

Employee HR files should include all of these items, except:

•    Question 19
2 out of 2 points

Which of these does not make measuring quality difficult?

•    Question 20
2 out of 2 points

It is not necessary to identify a leader to serve as the manager of a group practice of physicians.

•    Question 21
5 out of 5 points

What does OSHA do in healthcare facilities?

•    Question 22
2 out of 2 points

Which of following acts as the gatekeeper to care?

•    Question 23
2 out of 2 points

Group practice came about due to:

•    Question 24
2 out of 2 points

The central role of ambulatory care is the initial and continuing point of contact with the health care system.

•    Question 25
2 out of 2 points

What needs to be in place for rewarding based on performance to work?

•    Question 26
2 out of 2 points

Outpatient services are attractive to physicians because

•    Question 27
2 out of 2 points

Quality Improvement includes all of these concepts, except:

•    Question 28
2 out of 2 points

Why did physicians stop performing surgery in their offices?

•    Question 29
2 out of 2 points

The role of today’s physician is to be a supporter and occasionally effective curative interventions.

•    Question 30
3 out of 4 points

Some data is not numerical.  What are Customer murmurs and why are they so important?

•    Question 31
2 out of 2 points

In lean improvement concepts, which is not a type of waste?

Friday, November 18, 2016 7:33:16 PM CST
OK

 
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Posted by on February 24, 2017 in Academic Writing

 

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